RETURN & REFUND POLICY

We do not accept returns for any items sold in our online store, but if an item is defective, please reach out to us within a week of receiving the item. We will then provide instructions on how to return it. After we receive the returned item, we will process a credit or refund according to our policy. 

If you need to change or cancel your order after it has been placed, please get in touch with us as soon as possible so we can do our best to accommodate you. Depending on how far along in the processing and shipping stages your order is, changes or cancellations may not be possible due to time constraints. 

If you have any questions about our shipping and returns policy, please don’t hesitate to contact our customer service team at info@beikamochi.com. We are here to help!

Thanks for shopping with us!